1. About LetUsJourney
LetUsJourney is a travel planning and booking platform that helps travelers plan trips, access local expertise, and book travel-related services. We act as both a service provider and, in some cases, an intermediary between travelers and third-party travel suppliers.
Throughout these Terms:
- “We,” “us,” or “our” refers to LetUsJourney
- “You” or “traveler” refers to any user of our website or services
Terms & Conditions
Welcome to LetUsJourney. These Terms & Conditions explain how our website and services work, what you can expect from us, and what we expect from you. By accessing our website or using any of our services, you agree to be bound by these terms.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Scope of Our Services
LetUsJourney may provide services including, but not limited to:
- Custom trip planning and itinerary creation
- Travel consultations and recommendations
- Booking support for tours, accommodations, transportation, or experiences
- Digital travel planning services
Some services are delivered directly by LetUsJourney, while others are fulfilled by third-party suppliers such as tour operators, hotels, or transport providers.
3. Use of the Website
By using our website, you agree to:
- Use it for lawful purposes only
- Provide accurate and truthful information
- Not misuse, disrupt, or attempt to gain unauthorized access to our systems
We reserve the right to restrict or terminate access if the website is used in a way that violates these Terms or applicable laws.
4. Bookings and Agreements
When you request or confirm a service through LetUsJourney:
- You are entering into a binding agreement
- You confirm that all information provided is accurate
- You accept the applicable pricing, inclusions, and conditions
For services provided by third-party suppliers, you may also be subject to their individual terms and conditions.
5. Pricing and Payments
All prices are communicated before confirmation of any service. Prices may vary depending on availability, seasonality, supplier terms, or customization.
Payments must be made according to the instructions provided at the time of booking. We reserve the right to:
- Request full or partial payment before service delivery
- Decline a booking if payment is not completed
Payment processing is handled by secure third-party providers. LetUsJourney does not store full payment card details.
6. Cancellations, Refunds, and Changes
Cancellations, refunds, and changes are governed by our Refund & Cancellation Policy, which forms part of these Terms.
Key points to understand:
- Some services are non-refundable once confirmed
- Digital or custom planning services may not be refundable after work begins
- Third-party suppliers may apply their own cancellation rules
We strongly recommend reviewing the Refund & Cancellation Policy before booking.
7. Third-Party Services and Suppliers
LetUsJourney works with independent travel suppliers. While we carefully select partners, we do not control their operations.
This means:
- Service delivery is subject to supplier availability and conditions
- LetUsJourney is not responsible for acts, errors, or omissions of third-party providers
- Any disputes related to third-party services may need to be resolved directly with the supplier
8. Travel Responsibilities
Travel involves inherent risks. By using our services, you acknowledge that:
- You are responsible for ensuring you meet travel requirements such as visas, passports, health regulations, and insurance
- You are responsible for your conduct during travel
- LetUsJourney does not provide travel insurance unless explicitly stated
We recommend purchasing appropriate travel insurance before your trip.
9. Changes and Service Disruptions
We may need to modify or cancel services due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Safety concerns
- Supplier issues
- Government restrictions or force majeure events
In such cases, we will make reasonable efforts to inform you and offer suitable alternatives or refunds where applicable.
10. Intellectual Property
All content on the LetUsJourney website—including text, branding, designs, images, and materials—is owned by or licensed to LetUsJourney.
You may not:
- Copy or reproduce content without permission
- Use our brand or materials for commercial purposes
- Modify or distribute content without authorization
11. Limitation of LiabilityYour Rights
To the maximum extent permitted by law:
- LetUsJourney is not liable for indirect, incidental, or consequential losses
- We are not responsible for delays, losses, injuries, or damages arising from third-party services
- Our total liability is limited to the amount paid for the specific service in question
Nothing in these Terms excludes liability that cannot be excluded by law.
12. Privacy and Data Protection
Your use of LetUsJourney is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our services, you consent to the handling of your data as described in that policy.
13. Suspension or Termination
We reserve the right to suspend or terminate access to our website or services if:
- These Terms are violated
- Fraudulent or abusive behavior is detected
- Required payments are not completed
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Serbia, without regard to conflict-of-law principles.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our services means you accept the revised Terms.
16. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
📧 Email: [email protected]
📱 Customer support: [email protected]
Final Note
These Terms exist to protect both you and LetUsJourney, and to ensure clarity, fairness, and transparency throughout your travel planning experience.
Ready to explore Serbia?
Whether you’re planning a short getaway or a full journey across the country, LetUsJourney helps you travel smarter, with confidence, local insight, and ease.
