1. Scope of This Policy
This policy applies to services booked through LetUsJourney, including but not limited to:
- Trip planning and itinerary services
- Tours and experiences
- Accommodation bookings
- Transportation arrangements
- Digital travel planning services
Some services may be provided by third-party suppliers. In such cases, the supplier’s cancellation and refund policies may also apply.
Refund & Cancellation Policy
At LetUsJourney, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations, refunds, and changes are handled when you book services through our platform.
By using LetUsJourney, you agree to the terms outlined below.
2. Cancellation by the Traveler
a. Trip Planning & Digital Services
- Fees paid for custom trip planning, itinerary design, or digital travel services are non-refundable once work has started.
- If you cancel before work begins, you may be eligible for a partial or full refund, minus any administrative or processing fees.
b. Tours, Experiences & Bookings
- Cancellation terms depend on the specific service and supplier.
- Some bookings may be refundable, partially refundable, or non-refundable.
- The applicable cancellation terms will be communicated before confirmation of your booking.
3. Cancellation by LetUsJourney
We reserve the right to cancel a service due to circumstances beyond our control, including but not limited to:
- Safety concerns
- Force majeure events (natural disasters, strikes, government restrictions)
- Supplier unavailability
If LetUsJourney cancels a service:
- You will be offered a full refund for the affected service, or
- An alternative arrangement or rescheduling, where possible
4. Refund Processing
- Approved refunds are processed to the original payment method.
- Refund processing time typically ranges from 5–14 business days, depending on your bank or payment provider.
- Transaction or currency conversion fees charged by banks or payment processors are non-refundable.
5. No-Show Policy
- Failure to attend a booked service without prior cancellation is considered a no-show.
- No-shows are not eligible for refunds.
6. Changes to Bookings
- Requests to modify dates, travelers, or services are subject to availability and supplier policies.
- Changes may result in additional charges.
- LetUsJourney cannot guarantee that all changes can be accommodated.
7. Third-Party Suppliers
LetUsJourney works with trusted local and international partners. Refunds and cancellations for third-party services are subject to:
- The supplier’s individual policies
- Terms disclosed at the time of booking
LetUsJourney acts as an intermediary and is not responsible for supplier-specific refund delays or denials.
8. Chargebacks & Disputes
We encourage customers to contact us first to resolve any issues.
Unjustified chargebacks may result in:
- Suspension of future bookings
- Additional administrative charges
9. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
📧 Email: [email protected]
📱 Customer support: [email protected]
Final Note
LetUsJourney is committed to transparency, fairness, and clear communication. We encourage travelers to review all service details carefully before confirming a booking.
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Whether you’re planning a short getaway or a full journey across the country, LetUsJourney helps you travel smarter, with confidence, local insight, and ease.
