1. Introduction
At LetUsJourney, privacy is part of trust. When you plan a trip with us, you’re not just sharing travel details, you’re trusting us with personal information. This Privacy Policy explains what data we collect, how we use it, how it’s protected, and the rights you have under applicable data protection laws.
This policy applies to everyone who visits our website, contacts us, or uses our services.
Privacy Policy
2. Who Processes Your Data
The data controller is:
LetUsJourney DOO
Address: Bulevar Kneza Miloša no. 4, Novi Sad, Serbia
Email: [email protected]
We operate in accordance with the Law on Personal Data Protection of the Republic of Serbia (“Official Gazette RS”, No. 87/2018) and, where applicable, the General Data Protection Regulation (GDPR).
3. What Information We Collect
We collect only the information necessary to provide our services and operate responsibly.
Information collected automatically
We collect only the information necessary to provide our services and operate responsibly.
You may share personal data when you:
- Contact us via forms or email
- Request trip planning or itinerary services
- Make a booking or inquiry
This may include:
- Name and surname
- Email address
- Phone number
- Travel preferences and trip details
- Any information you voluntarily include in messages or forms
Information collected automatically
When you visit our website, we may collect:
- IP address
- Device and browser information
- Pages visited, access times, and interactions
This data helps us keep the website secure, understand usage patterns, and improve performance.
Information from third parties
In limited cases, we may receive data from:
- Payment processors
- Travel service providers involved in your booking
- Analytics and website performance tools
This information is used only to support the services you request.
4. Purpose of Data Processing
We process personal data to:
- Respond to inquiries and provide requested information
- Enable use of website features and services
- Manage travel planning and bookings
- Process payments securely
- Improve website functionality and user experience
- Prevent fraud and ensure platform security
- Send notifications or promotional materials (only with your consent)
- Fulfill legal and regulatory obligations
5. Legal Basis for Processing
Your personal data is processed based on one or more of the following legal grounds:
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Legitimate interests of the data controller (such as service improvement and security)
6. Payments and Financial Information
Payments are processed through secure third-party payment providers. LetUsJourney does not store full payment card details. Payment providers process data according to their own privacy policies and security standards.
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Ensure proper functionality
- Analyze traffic and usage
- Improve content and user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features. More details are available in our Cookie Policy.
8. Data Sharing
We do not sell your personal data.
Your data may be shared only when necessary and with trusted parties, including:
- Travel partners involved in fulfilling your booking
- Payment processors
- IT and service providers who support our website operations
- Public authorities, when required by law
All partners are required to process data securely and only for agreed purposes.
9. Data Retention
We store personal data only for as long as necessary to:
- Deliver requested services
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymized, unless longer retention is required by law.
10. Data Protection Measures
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. While no system is completely risk-free, we take reasonable and proportionate steps to safeguard your information.
11. Your Rights
You have the right to:Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain processing activities
- Request data portability
- Withdraw consent at any time, where processing is based on consent
Requests can be sent to: [email protected]
You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia if you believe your rights have been violated.
12. International Data Transfers
Your personal data may be processed or stored outside your country. When this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
13. Children’s Privacy
LetUsJourney does not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
14. Marketing Communications
If you choose to receive marketing communications:
- You may unsubscribe at any time
- Marketing messages are sent only where legally permitted
Service-related emails may still be sent when necessary for your bookings or account.
15. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
17. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
📧 Email: [email protected]
📱 Customer support: [email protected]
Our Commitment
We collect only what we need, protect what you share, and respect your privacy before, during, and after your journey.
Ready to explore Serbia?
Whether you’re planning a short getaway or a full journey across the country, LetUsJourney helps you travel smarter, with confidence, local insight, and ease.
